This qualification has been designed to recognise learners’ skills, knowledge and overall competence of complex administrative functions and activities. It accredits learners’ abilities to carry out a range of non-routine administrative tasks in a senior role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context and aids career progression.
Learners who achieve this qualification could progress onto higher level qualifications within business administration such as the Level 4 NVQ diploma in business administration. This qualification will be useful in the following job roles:
There are no formal entry requirements to access this course; however, you will need access to a PC/Laptop/Mac and internet access. You will also be required to be motivated and able to set aside time to complete your work.
As this is a vocational qualification there are no final exams for you to sit. You will be continually assessed using a variety of tasks intended to show and use the skillset that you have.
This course is delivered remotely utilising our materials and the use of zoom / teams / Skype, etc. All written work will be submitted and assesed via our portfolio system.
The duration of the course is approximately 282 hours TQT. This includes tutoring and individual learning; however, as we take into account your previous work and academic history this could be less.
The qualification is designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the workplace. Every business needs effective administration and that need remains whatever else changes in terms of new products and services, new technologies and new organisational structures. See the course format below, for further information.
This qualification comprises of five mandatory units and an extensive choice of option units. You can work with LCP to find the best- fit from the optional units offered in the qualification to suit you and your career.
10 Credit unit at Level 3
Understand business markets
Understand business innovation and growth
Understand financial management
Understand business budgeting
Understand sales and marketing
4 Credit unit at Level 3
Understand negotiation in a business environment
Understand how to develop and deliver presentations
Understand how to create bespoke business documents
Understand information systems in a business environment
3 Credit unit at Level 3
Be able to identify personal and professional development requirements
Be able to fulfil a personal and professional development plan
Be able to maintain the relevance of a personal and professional development plan
4 Credit unit at Level 3
Understand business communication models, systems and processes
Be able to communicate in writing in business
Be able to communicate verbally in business
6 Credit unit at Level 3
Understand how to manage an office facility
Understand health and safety in a business environment
Understand how to take minutes of meetings
Understand how to chair, lead and manage meetings
Understand how to supervise an administration team
Understand how to organise events
Choose a minimum of 2 units with a combined credit value of 13 from the following options:
3 Credit unit at Level 2
Understand the recruitment and selection process
Be able to administer the recruitment process
Be able to administer the selection process
6 Credit unit at Level 3
Understand the design and implementation of an information system
Be able to contribute to the development of an information system
Be able to contribute to the implementation of an information system
3 Credit unit at Level 2
Understand how to deal with mail
Be able to deal with incoming mail
Be able to deal with outgoing mail
4 Credit unit at Level 2
Understand the organisation of business travel or accommodation for others
Be able to research business travel or accommodation options for others
Be able to make business travel or accommodation arrangements for others
6 Credit unit at Level 3
Understand the principles of resolving business problems
Understand improvement techniques and processes
6 Credit unit at Level 4
8 Credit unit at Level 3
4 Credit unit at Level 2
4 Credit unit at Level 3
4 Credit unit at Level 4
5 Credit unit at Level 3
3 Credit unit at Level 3
4 Credit unit at Level 3
3 Credit unit at Level 2
2 Credit unit at Level 2
5 Credit unit at Level 3
3 Credit unit at Level 2
3 Credit unit at Level 3
6 Credit unit at Level 3
4 Credit unit at Level 2
4 Credit unit at Level 2
4 Credit unit at Level 4
4 Credit unit at Level 2
3 Credit unit at Level 2
4 Credit unit at Level 3
3 Credit unit at Level 2
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3 Credit unit at Level 2
3 Credit unit at Level 2
Choose a minimum of 1 units up to a credit value of 10 from the following options:
4 Credit unit at Level 3
Understand the management of team performance
Be able to allocate and assure the quality of work
Be able to manage communications within a team
4 Credit unit at Level 4
Understand how to identify financial requirements
Understand how to set budgets
3 Credit unit at Level 3
Understand how to manage a project
Be able to support the delivery of a project
3 Credit unit at Level 4
Input and combine information using bespoke software
Create and modify appropriate structures to organise and retrieve information efficiently
Exploit the functions of the software effectively to process and present information
6 Credit unit at Level 3
Use a spreadsheet to enter, edit and organise numerical and other data
Select and use appropriate formulas and data analysis tools and techniques to meet requirements
Use tools and techniques to present, and format and publish spreadsheet information
4 Credit unit at Level 3
Understand the management of underperformance in the workplace
Be able to manage individuals’ performance in the workplace
3 Credit unit at Level 4
4 Credit unit at Level 3
4 Credit unit at Level 3
4 Credit unit at Level 4
3 Credit unit at Level 4
3 Credit unit at Level 3
6 Credit unit at Level 4
5 Credit unit at Level 3
5 Credit unit at Level 3
7 Credit unit at Level 4
4 Credit unit at Level 3
6 Credit unit at Level 4
3 Credit unit at Level 3
6 Credit unit at Level 3
6 Credit unit at Level 3
3 Credit unit at Level 3
5 Credit unit at Level 3
6 Credit unit at Level 3
5 Credit unit at Level 3
3 Credit unit at Level 3
5 Credit unit at Level 4
Choose a minimum of 1 units up to a credit value of 8 from the following options:
6 Credit unit at Level 3
Understand the legal framework within which businesses operate
Understand the principles of business governance
8 Credit unit at Level 3
Understand the principles of effective decision making
Understand leadership styles and models
Understand performance measurement
3 Credit unit at Level 3
Understand marketing stakeholder relationships
Understand how to build and manage marketing stakeholder relationships
Understand how to monitor and control marketing stakeholder relationships
5 Credit unit at Level 3
Understand the basis on which market research is commissioned
Understand how to design market research projects
6 Credit unit at Level 3
Understand how Social Media fits into the objectives and marketing of a business
Understand how to select Social Media tools and channels for a business
Understand how to measure the success of using social media tools and channels
5 Credit unit at Level 3
Understand the concepts and practices underpinning customer service delivery
