This qualification is aimed at individuals new to administration or with limited administrative experience. For some, successful completion could provide useful recognition of a learner’s professional competence to aid their step from one job role to another e.g. moving into supervisory and/or management roles. For others, it could prepare them for progression to further learning and training.
This qualification will allow you to not only provide complex administrative support to your organisation, but take on more responsibility at work too, perhaps laying the foundations for a senior administrative or managerial role. Administrative staff are in high demand in the public, private and charity sectors; therefore a formal qualification demonstrates your practical skills and abilities, standing you in good stead when applying for administrative roles
There are no formal entry requirements to access this course; however, you will need access to a PC/Laptop/Mac and internet access. You will also be required to be motivated and able to set aside time to complete your work.
As this is a vocational qualification there are no final exams for you to sit. You will be continually assessed using a variety of tasks intended to show and use the skillset that you have.
This course is delivered remotely utilising our materials and the use of zoom / teams / Skype, etc. All written work will be submitted and assesed via our portfolio system.
The duration of the course is approximately 167 hours TQT. This includes tutoring and individual learning; however, as we take into account your previous work and academic history this could be less.
The objective of this qualification is to develop and accredit your competence in a wide range of administrative duties. Skills and knowledge developed can be applied to a number of industries and job roles.
This qualification comprises of four mandatory units and an extensive choice of option units. You can work with LCP to find the best- fit from the optional units offered in the qualification to suit you and your career.
3 Credit unit at Level 3
Understand how to evaluate and improve own performance
Be able to evaluate and improve own performance using feedback from others
Be able to use evaluation of own performance to agree, develop and use a learning plan
4 Credit unit at Level 3
Understand the purpose and benefits of respecting and supporting other people at work
Understand how to maintain security and confidentiality at work and deal with concerns
Understand how to assess, manage and monitor risk in the workplace
3 Credit unit at Level 3
Understand the purpose of planning communication
Understand how to communicate in writing
3 Credit unit at Level 3
Understand how to plan and prioritise work and be accountable to others
Understand how to behave in a way that supports effective working
Choose units from the group B options shown below for a minimum combined credit value of 14:
5 Credit unit at Level 3
Understand how to prepare for negotiations
Understand how to conduct negotiations
6 Credit unit at Level 3
4 Credit unit at Level 3
4 Credit unit at Level 3
3 Credit unit at Level 3
5 Credit unit at Level 3
3 Credit unit at Level 2
4 Credit unit at Level 3
4 Credit unit at Level 2
3 Credit unit at Level 2
Understand the role and purpose of supporting the co-ordination of an event
Be able to support the co-ordination of an event
5 Credit unit at Level 3
Understand the arrangements and actions required for planning and organising meetings
Be able to prepare for a meeting
Be able to support running a meeting
How to follow up a meeting
5 Credit unit at Level 3
Understand the range of information, requirements and procedures that may be needed for all types of business travel or accommodation arrangements
Understand the types of problems that may occur with business travel or accommodation arrangements and how to deal with them
Be able to organise different types of business travel or accommodation arrangements
2 Credit unit at Level 3
Understand the purpose and processes of evaluating business travel or accommodation arrangements
Be able to evaluate business travel or accommodation arrangements
2 Credit unit at Level 2
Understand the role and purpose of providing support with the organisation of an event
Be able to support the organisation of an event
4 Credit unit at Level 3
Understand the role of an event organiser in planning an event
4 Credit unit at Level 2
Understand the arrangements to be made to support the planning and organising of meetings
Be able to prepare for a meeting
Be able to follow up a meeting
3 Credit unit at Level 2
Understand the purpose of confirming a brief and budget for business travel or accommodation
Know the sources of information and facilities available to make business travel or accommodation arrangements
Be able to support the organisation with business travel or accommodation arrangements
4 Credit unit at Level 3
Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
Understand the activities required when co-ordinating an event
Be able to co-ordinate an event
6 Credit unit at Level 2
Understand the use of electronic message systems
Be able to use electronic message systems
3 Credit unit at Level 2
Understand a diary system
Understand how to use a diary system
4 Credit unit at Level 2
Understand the task of taking minutes at meetings
Understand the role of the chair and other formal responsibilities in meetings
Know how to take minutes at meetings
Be able to prepare for taking minutes
Be able to minute meetings
3 Credit unit at Level 3
Understand the purpose of preparing for and evaluating a presentation
Be able to develop a presentation
3 Credit unit at Level 3
3 Credit unit at Level 3
8 Credit unit at Level 3
organise customer service to gain a competitive advantage
deliver a competitive service
understand how to use customer service as a competitive tool
3 Credit unit at Level 3
Understand the meaning of external customers
Know the types of products and services relevant to external customers
Understand how to deliver customer service that meets or exceeds external customer expectations
Understand the purpose of quality standards and timescales for customer service to external customers
6 Credit unit at Level 3
3 Credit unit at Level 2
Understand the purpose of reception services in a business environment
Understand the procedures to be followed when providing reception services
Understand ways of improving reception services and developing own role
Provide a reception service
3 Credit unit at Level 2
Understand security procedures when handling mail or packages
Understand the range of available internal and external mail services
Be able to receive, distribute and collect internal mail or packages
3 Credit unit at Level 2
Understand procedures for meeting and welcoming visitors
Be able to meet and welcome visitors
6 Credit unit at Level 4
Understand how to manage an information system
Understand how to review and further develop an information system
Be able to manage an information system
Be able to evaluate an information system
7 Credit unit at Level 2
Understand how to contribute to the management of an information system
Understand how to contribute to the review and further development of an information system
7 Credit unit at Level 3
Understand the purpose of supporting the design and development of an information system
Understand how to contribute to the design and development of an information system
Be able to contribute to the design and development of an information system
3 Credit unit at Level 2
Be able to organise data
Be able to report data
3 Credit unit at Level 2
Understand processes and procedures for storing and retrieving information
Be able to store information
Be able to retrieve information
7 Credit unit at Level 3
Understand how to monitor an information system
Understand how to review and further develop an information system
Be able to monitor an information system
7 Credit unit at Level 4
Understand the purpose of information systems in a business environment
4 Credit unit at Level 2
Understand procedures for researching information
Be able to research information for others
2 Credit unit at Level 2
Understand procedures for archiving information
Be able to archive information
6 Credit unit at Level 3
Understand how to organise and evaluate data that has been researched
5 Credit unit at Level 3
Understand how to identify, select and negotiate the supply of products and services
Understand organisational requirements and policies for the ordering and supply of products and services
Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
4 Credit unit at Level 2
Know about different types of office equipment and its uses
Understand the purpose of following instructions and health and safety procedures
Understand how to use equipment in a way that minimises waste
4 Credit unit at Level 3
Understand how to develop budgets
Be able to agree a budget
3 Credit unit at Level 2
Understand procedures for maintaining and issuing stationery stock items
Know how to handle, store and dispose of stationery stock items
5 Credit unit at Level 4
4 Credit unit at Level 3
Understand the purpose and benefits of innovation in a business environment
Understand how to contribute to research, develop and review ideas for new approaches and solutions
Understand how to present suggestions for new approaches and solutions
Be able to contribute to research and develop ideas
Be able to present suggestion for new approaches and solutions
Be able to evaluate, review and make suggestions for new approaches and solutions
3 Credit unit at Level 2
Understand the causes and effects of change in a business environment
Understand own role in supporting change
Understand own role in responding to change
Be able to respond to change
Be able to support the evaluation of change
6 Credit unit at Level 4
6 Credit unit at Level 4
Understand the purpose and value of planning change
Understand the role of the team and individuals in planning change
Understand the purpose and value of communication when planning change
Understand the purpose and value of negotiation and dealing with problems when planning change
Be able to identify and develop opportunities for change for a team
Be able to plan change for a team
5 Credit unit at Level 3
Understand how to provide, maintain and supervise an office facility that meets the needs of its users
Understand how to deal with repairs and problems when supervising office facilities and equipment
Understand the purpose of health, safety and security requirements in an office
Be able to supervise an office facility
5 Credit unit at Level 3
Understand how to provide, maintain and supervise an office facility that meets the needs of its users
Understand how to deal with repairs and problems when supervising office facilities and equipment
Understand the purpose of health, safety and security requirements in an office
Be able to supervise an office facility
4 Credit unit at Level 2
Understand how to advertise job vacancies
Understand how to respond to potential applicants
Understand how to administer the selection process
3 Credit unit at Level 2
Understand how to create personnel files for new starters
Understand how to maintain Human Resource information
Understand how to report Human Resource information
Understand the organisational and legal requirements for administering Human Resource records
Be able to create personnel files for new starters
Be able to maintain Human Resource information
Be able to report Human Resource information
Be able to comply with organisational and legal requirements
Choose up to a maximum credit value of 13 from the following options:
2 Credit unit at Level 1
Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
Be able to use occupational health and safety guidelines
4 Credit unit at Level 3
Enter, edit and maintain data records in a data management system
Retrieve and display data records to meet requirements
3 Credit unit at Level 3
Select, use and develop appropriate procedures to monitor and minimise security risk to IT systems and data
4 Credit unit at Level 2
Stay safe and secure when working with collaborative technology
Plan and set up IT tools and devices for collaborative working
3 Credit unit at Level 2
Input and combine information using bespoke applications
Use appropriate structures to organise and retrieve information efficiently
Use the functions of the software effectively to process and present information
4 Credit unit at Level 2
Use a spreadsheet to enter, edit and organise numerical and other data
Select and use appropriate formulas and data analysis tools to meet requirements
Select and use tools and techniques to present and format spreadsheet information
4 Credit unit at Level 2
Plan, select and use appropriate IT systems and software for different purposes
4 Credit unit at Level 3
3 Credit unit at Level 2
6 Credit unit at Level 3
5 Credit unit at Level 3
4 Credit unit at Level 2
4 Credit unit at Level 2
4 Credit unit at Level 2
5 Credit unit at Level 3
4 Credit unit at Level 2
4 Credit unit at Level 2
6 Credit unit at Level 3
6 Credit unit at Level 3
6 Credit unit at Level 3
2 Credit unit at Level 2
6 Credit unit at Level 3
5 Credit unit at Level 3
4 Credit unit at Level 4
Know how to identify stakeholders and their relevance to an organisation
3 Credit unit at Level 4
5 Credit unit at Level 4
Be able to identify the learning needs of colleagues in own area of responsibility
Understand how to develop a learning environment in own area of responsibility.
Be able to support colleagues in learning and its application.
Be able to evaluate learning outcomes and future learning and development of colleagues.
5 Credit unit at Level 4
Understand the legal requirements and environmental policies that impact on own area of responsibility
Understand how to assess the impact of work activities on the environment and how this can be minimised.
5 Credit unit at Level 4
Be able to lead in own area of responsibility
Be able to provide direction and set objectives in own area of responsibility.
