Level 3 NVQ Certificate in Sales

Skill Level

All

Total Hours (TQT)

141 hours

Mandatory Units

2

Optional Units

2

Language

English

Overview

This qualification is aimed at learners who are working, or want to work, in a sales environment either in sales roles or performing sales functions, and who have direct contact with customers

Who is the course for?

The purpose of the qualification is to prepare you to enter a job role similar to those below.

Other progression opportunities could relate to level 4/5 qualifications

What are the entry requirements to access the course?

There are no formal entry requirements to access this course; however, you will need access to a PC/Laptop/Mac and internet access. You will also be required to be motivated and able to set aside time to complete your work.

Do I have to sit exams?

As this is a vocational qualification there are no final exams for you to sit. You will be continually assessed using a variety of tasks intended to show and use the skillset that you have.

How is this course delivered?

This course is delivered remotely utilising our materials and the use of zoom / teams / Skype, etc.  All written work will be submitted and assesed via our portfolio system.

What is the duration of the course?

The duration of the course is approximately 282 hours TQT.  This includes tutoring and individual learning; however, as we take into account your previous work and academic history this could be less.

What will I learn from the course?

The qualification covers a range of functions including developing a sales strategy, managing sales territories and teams and face-to-face and telephone selling

Course Format

This qualification comprises of two mandatory units and a choice of optional units.  You can work with LCP to find the best- fit from the optional units offered in the qualification to suit you and your career.

Mandatory Units:

2 Credit unit at Level 2

  • Understand the legal, regulatory and ethical requirements in a sales or marketing role

  • Be able to comply with organisational policies and procedures for legal, regulatory and ethical requirements in a sales or marketing role

4 Credit unit at Level 3

  • Understand how to handle objections and negotiate with the customer
  • Be able to prepare for objections and negotiation with the customer
  • Be able to handle objections
  • Be able to negotiate with the customer
  • Be able to close the sale following negotiation

Choose a minimum of 2 units with a combined credit value up to 19 from the following options:

Group B Optional Units:

4 Credit unit at Level 3

  • Understand the product development process

  • Be able to contribute to the product and/or service development and launch process

5 Credit unit at Level 4

  • Understand how to write sales proposals

  • Be able to develop sales proposals

  • Be able to evaluate the proposal

3 Credit unit at Level 3

  • Be able to develop a sales call plan

  • Be able to undertake a sales call

3 Credit unit at Level 4

  • Understand sources and types of information that support sales
  • Understand internal information that supports sales
  • Be able to carry out a business audit of the internal and external sales environment
  • Be able to use sales information to support the sales planning function

2 Credit unit at Level 2

  • Understand how to manage and prioritise time in a sales role

  • Be able to plan own time in a sales role

  • Be able to evaluate time planning in a sales role

5 Credit unit at Level 4

  • Understand the benefits and risks of planning and investing in sales relationships
  • Be able to build sales relationships
  • Be able to retain sales customers

3 Credit unit at Level 3

  • Understand how to validate information about competitors
  • Understand the uses of competitor information for sales-related activities
  • Be able to use competitor information for sales-related activities

3 Credit unit at Level 2

  • Be able to identify the information required, and its reliability, for communication.
  • Be able to understand communication techniques and methods.
  • Be able to communicate information and knowledge using appropriate techniques and methods.
  • Be able to adapt communication techniques and methods according to target audience response.

5 Credit unit at Level 2

  • Understand how to assess the relevance of exhibitions for the organisation
  • Understand how to prepare for and sell at exhibitions
  • Be able to prepare for an exhibition
  • Be able to sell at an exhibition
  • Be able to evaluate own performance at an exhibition

3 Credit unit at Level 3

  • Understand the impact of different models of buyer behaviour on the sales cycle
  • Be able to respond to the buyer at each stage of the decision making process

2 Credit unit at Level 3

  • Understand the conditions for obtaining finance for purchases
  • Be able to propose financial options to customers
  • Be able to complete finance arrangements for purchases

5 Credit unit at Level 3

  • Understand price-based promotions
  • Be able to justify price-based promotions as part of a promotional strategy
  • Be able to develop and present proposals for price-based promotions
  • Understand how to evaluate price based promotions
  • Be able to implement and evaluate price-based promotions

4 Credit unit at Level 3

  • Understand the factors for consideration in the preparation of sales presentations
  • Be able to prepare a sales presentation
  • Understand how to deliver sales presentations
  • Be able to deliver a sales presentation

5 Credit unit at Level 4

  • Understand the requirement to provide sales support and customer service programmes
  • Be able to develop sales support and/or customer service programmes
  • Be able to implement sales support and customer service programmes

4 Credit unit at Level 3

  • Be able to assess own career goals and personal development
  • Be able to set personal work objectives.
  • Be able to produce a personal development plan.
  • Be able to implement and monitor own personal development plan.

5 Credit unit at Level 4

  • Understand methods of monitoring sales team performance
  • Be able to manage performance of the sales team

3 Credit unit at Level 2

  • Be able to investigate customer after sales needs
  • Be able to handle customers after sales needs
  • Be able to review the after sales process

4 Credit unit at Level 3

  • Understand the uses of sales-related information
  • Understand how to use tools and methods to analyse sales-related information
  • Be able to obtain sales-related information about customers, markets and competitors
  • Be able to use tools and methods to analyse sales-related information

4 Credit unit at Level 3

  • Understand how to plan the use of digital media for a specific message, audience and recipients
  • Be able to plan the use of digital media for a specific message, audience and recipients
  • Be able to check the digital message can be accessed and/or delivered
  • Be able to monitor and evaluate the response to digital activity and take any corrective action

4 Credit unit at Level 3

  • Understand how to assess customer credit status
  • Be able to assess the credit status of customers
  • Be able to monitor the credit status of customers

Choose a maximum credit value of 9 from the following options:

Group C Optional Units:

3 Credit unit at Level 3

  • Understand the induction and probation processes for sales staff

  • Be able to manage the induction and probation of new sales staff

4 Credit unit at Level 4

  • Understand the recruitment and selection process relating to sales

  • Be able to prepare to recruit and select sales team members

  • Be able to make selection decisions for sales team members

5 Credit unit at Level 4

  • Be able to identify the learning needs of colleagues in own area of responsibility

  • Understand how to develop a learning environment in own area of responsibility

  • Be able to support colleagues in learning and its application.
  • Be able to evaluate learning outcomes and future learning and development of colleagues.

4 Credit unit at Level 4

  • Understand the benefits of networking and the need for data privacy

  • Be able to develop a personal network of contacts.

  • Be able to review networking relationships.

 

4 Credit unit at Level 3

  • Be able to set targets for the sales or marketing team

  • Be able to support the motivation of the sales or marketing team

  • Be able to monitor and evaluate the progress of the sales or marketing team

4 Credit unit at Level 3

  • Be able to prepare to lead a meeting.
  • Be able to manage meeting procedures.
  • Be able to chair a meeting.
  • Be able to undertake post-meeting tasks.

6 Credit unit at Level 3

  • plan and organise the delivery of reliable customer service
  • review and maintain customer service delivery
  • use recording systems to maintain reliable customer service
  • understand how to organise the delivery of reliable customer service

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Current Price

Online MHFA - Adult

2 Day Course
£ 300
00
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